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Inbound
Voice & Numbering
You want your customers to call you, and you want to control
how, when and where their calls are answered. There are a considerable
number of options for dealing with incoming calls to your business.
This can be the number you are contacted on and then the way
in which your calls are handled. We can provide you with a
choice of non-geographic numbers that will help demonstrate
to your customers that you are a company with a significant
business of national standing.
Strategic contact numbers
•
Freefone (0800) – increase response
rates by letting your potential customers
call FREE.
•
Local (0845) – provide added value
customer service by ensuring your customers
only pay at local rates.
•
National (0870) – take your number
with you as your business expands with
a national rate number. The caller
pays the entire
cost of the call and you receive a revenue
share on the call charges.
•
Premium Rate (09XX) – generate an
income from your technical service, help
lines or special-promotion calls.
Call handling
Scotia’s services include a comprehensive range of
facilities for your call handling, which are either free
or negligible
charges, for example:
• Free divert on busy or no answer
• Free call queuing
• Interactive voice response
• Auto attendant
• Messages (to callers)
• Voicemail
• Geographic call plans, routing callers to your nearest office
(or destinations of choice)
• Time of day routing
• Call recording
• Online call statistics
• Answering service where required
These are just some of the additional services available.
Your Personal Account Manager can explain all of these and
help you make the right selections for your business.
You can of course add to your services
at any time and with just one call – 08701 123 821
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