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Commitment to Service
Scotia
Communications’ unique brand is built around a commitment
to providing our customers with the best products, support
and services that technology can provide, on top of easily
accessible, flexible, efficient and excellent service.
We
extract the best services from leading providers and carriers,
including BT and provide them to you as a single, highly efficient,
cost effective “Scotia Connect” solution to all
your communications needs. We offer a comprehensive range
of fixed line, mobile, voice and data services along with
a rarely seen personal commitment to customer care and service.
Personal
Account Manager
Every
customer is appointed their own named, ‘office-based’
Personal Account Manager who will:
•
Be available to take calls throughout the working day.
• Deal with your needs personally – calls are
not passed on to any third party.
• Regularly advise on ways to improve service, reduce
cost.
• Keep you up to date with new developments in services
and technology.
Deputy Account Manager
Each
Personal Account Manager has a Deputy working with them to
ensure continuity and knowledge of your account. The Deputy
will:
•
Provide back up to your Personal Account Manager during holiday
periods.
• Know who you are and have access to information about
your account.
• Take responsibility for dealing with your requests
in the absence of your Personal Account Manager.
When
we say personal customer service – we mean exactly that!
Rapid
Response
Communications
are critical to your business so when you have questions you
want them answered immediately. We have made it our mission
to provide you with prompt answers and results every time
and without delay.
•
All telephone calls answered personally throughout the working
day.
• 24hr x 7 day service provided for urgent matters.
We
truly care about service and only wish to provide you with
the best possible!
On-Going
Support
From
day one of your relationship with Scotia Communications, we
are with you every step of the way. Once your “Scotia
Connect” solution is up and running, we do not just
walk away, we will always be on hand to ensure you continue
to get the best from your solution, keeping you and your business
at the forefront of market development.
As
a company, are you looking for a communications partner, which
can work to its own very exacting standards, providing sound
advice, leaving you free to concentrate on running your business?
The
support from Scotia Communications will prove to be invaluable
and you will continue to receive independent and professional
communications advice, from a company whose roots are in Scotland!
We
provide complete Customer Relationship Management throughout
the duration of your account with ourselves, utilising the
skill sets and expertise within our businesses, to ensure
we continually add value to yours, in addition to operating
a Total Quality Management system.
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