Terms & Conditions


1.1 By opening an account with and/or trading with Scotia Communications Ltd [Scotia] you agree to be legally bound by these Terms and Conditions.

1.2 The website and our catalogues are designed to assist you in your ordering of Scotia products ("the Products"). Our website, quotations and either our or our manufacturer’s catalogues describe the Products in more detail, but Scotia and manufacturers reserve the right to make changes to the specification of the Products at any time.

1.3 We make no warranty, express or implied that making the Products available in any particular jurisdiction outside the UK is permitted under any law or regulation. You accept that if you are resident outside the UK, you must satisfy yourself that you are lawfully able to purchase the Products. To the extent permitted by applicable law, we accept no liability, for any costs, losses or damages resulting from or related to the purchase or attempted purchase of the Products by persons in jurisdictions outside the UK or who are nominees of or trustees for citizens, residents or nationals of other countries


2.1 Subject to clause 7.8 hereof all orders for Products will be deemed to be an offer by you to purchase a Product under these Terms and Conditions which govern the Contract between us ("the Contract") to the exclusion of all other terms and conditions and all Products are offered subject to availability. Acknowledgement of receipt of order shall not constitute acceptance of an order unless acceptance is expressly stated in the acknowledgement.

2.2 No variation of these Terms and Conditions shall be binding unless agreed in writing between our authorised representatives and you. Our employees or agents are not authorised to make any representations concerning the Products unless confirmed by us in writing.

2.3 Manufacturers recommended retail prices may be displayed in our catalogues and on our website. Our pricing structure is as agreed with and notified to you by our quotation, whether verbal or in writing. The price of any Product is the price in force at the date and time of your order. We may change the price of any Product before you place an order. We will inform you if a Product's price is higher than that stated in your order and you may cancel the order and decide whether or not to order the Product at the current price. All prices are subject to the addition of Value Added Tax at the rate prevailing on the date of the invoice. The amount of any invoice becomes due at the time of presentation and is payable nett not later than the 30th day following the date of the invoice.

2.4 We are entitled to refuse any order placed by you. If the Product you ordered is unavailable, we may provide to you a substitute of an equivalent quality and price without notice. ("Substitute Product").

2.5 You undertake that all details you provide to us for the purpose of purchasing Products will be correct. We reserve the right to obtain validation of your credit, debit or purchasing card details before providing you with any Products. Time of payment shall be of the essence of the Contract.

2.6 You are responsible for complying with any legislation or regulations governing the import and export of the Products into the country of destination and/or the payment of any applicable duties.

2.7 No order which has been accepted by Scotia may be changed or cancelled by you except with Scotia’s written agreement and on terms that you will indemnify Scotia in full against all loss (including loss of profit), costs (including the cost of all labour and material used), damages, charges and expenses incurred by Scotia as a result of the cancellation.


3.1 Goods (stock items) supplied by Scotia cannot be accepted for return without prior agreement and an authorised returns number attached with the goods.

3.2 Returned goods (stock items) may be subject to a handling charge at your expense.

3.3 Any goods (stock items) returned must be in original unmarked condition and packaging. Packaging that has been defaced, written on, damaged or marked in any way cannot be accepted for return.

3.4 Goods (non stock items) ordered specially on your behalf are strictly non-returnable and non-refundable.

3.5 If:

3.5.1 the Product delivered is not a Substitute Product and is not what you ordered; or
3.5.2 the Product delivered is not fit for purpose.
we will, subject to availability, deliver to you a replacement Product or refund to you the price paid.

3.6 Any claim by you which is based on any defect in the quality or condition of the Products or their failure to correspond with specification should be notified to us within 3 working days of delivery or (where the defect or failure was not apparent on reasonable inspection) within a reasonable time after discovery of the defect or failure. If delivery is not refused, and you do not notify us accordingly, you will not be entitled to reject the Products and we shall have no liability for such defect or failure, and you will be bound to pay the price as if the Products had been delivered in accordance with the Contract.

3.7 Where any valid claim in respect of any of the Products which is based on any defect in the quality or condition of the Products or their failure to meet specification is notified to us in accordance with these conditions, we shall be entitled to replace the Products (or the part in question) free of charge or, at our sole discretion, refund to you the price of the Products (or a proportionate part of the price), but we shall have no further liability to you.

3.8 In the event of a cancellation all equipment must be returned to Scotia in “as new” condition which failing you will be responsible for immediate replacement cost of any damaged or missing product or item at full retail value.

3.9 Any unusual circumstances which are unusual to do with areas of mobile network coverage or coverage of your office buildings will be required to be highlighted to Scotia which failing your right to cancel as a right of signal defect will not apply.

3.10 If you cancel the contract with any mobile network then Scotia retains the right, if they so wish, to handle any transactions required in removing you from the cancelled contract and in placing you with another mobile network.

3.11 If you cancel the contract with any mobile network then Scotia retains the right and title to any supplied mobile handset which must be returned to Scotia in “as new” condition, subject to fair wear and tear, which failing you will be responsible for immediate replacement cost of any damaged or missing product or item at full retail value.

3.12 If you have any complaints, you should direct them to us by email at Enquiries@scotia-communications.com or by post at Scotia House, Carmyllie, Arbroath, DD11 3SB.


4.1 Delivery of the Products shall be made by us delivering the Products to your address for delivery in the United Kingdom. Risk of damage, breakage or loss of the Products shall pass to you on delivery.

4.2 Any dates quoted for delivery of the Products are approximate only and we shall not be liable for any delay in delivery of the Products howsoever caused.

4.3 Delivery is normally free of charge, but we reserve the right from time to time to impose delivery or insurance charges which will be notified to you when your order is accepted.

4.4 Where the Products are to be delivered in instalments, each delivery shall constitute a separate Contract and failure by us to deliver anyone or more of the instalments in accordance with these Terms and Conditions or any claim by you in respect of anyone or more instalments shall not entitle you to treat the Contract as a whole as repudiated.

4.5 If we fail to deliver the Products for any reason other than any cause beyond our reasonable control or your fault, and we are accordingly liable to you, our liability shall be limited to the excess (if any) of the cost to you (in the cheapest available market) of similar products to replace those not delivered, over the price of the Products.

4.6 If you fail to take delivery of the Products or fail to give us adequate delivery instructions at the time stated for delivery (otherwise than by reason of any cause beyond your reasonable control or by reason of our fault) then, without prejudice to any other right or remedy available to us, we may:

4.6.1 store the Products until actual delivery and charge you for the reasonable costs (including insurance) of storage; or
4.6.2 sell the Products at the best price readily obtainable and (after deducting all reasonable storage and selling expenses) account to you for the excess over the price under the Contract or charge you for any shortfall below the price under the Contract.

4.7 Any notification of shortages or damaged Products must reach us within three days from delivery.


5.1 The following applies for any information you provide to us, for example during any account opening or ordering process:

5.1.1 You authorise us to use, store or otherwise process any personal information which relates to and identifies you, including but not limited to your name and address, to the extent reasonably necessary to provide the services which are available through our website by us or our sub-contractors. If you obtain or choose to buy Products through our website then we may collect information about your buying behaviour and if you send us personal correspondence such as e-mails or letters then we may collate this information in a file specific to you. All such information collected by us shall be referred to in these terms and conditions as "Personal Information".
5.1.2 You must ensure that the Personal Information you provide is accurate and complete and that all ordering or registration details (where applicable) contain your correct name, address and other requested details.

5.2 By accepting these Terms and Conditions, you agree to the processing and disclosure of the Personal Information. You also agree that the purpose for collating and retaining such information may be amended to include other uses or disclosures of Personal Information following notification to you by means of a notice on our website, which you should check regularly. If you would like to review or modify any part of your Personal Information then you should e-mail us at Enquiries@scotia-communications.com or write to us at Scotia House, Carmyllie, Arbroath, DD11 3SB.


6. 1 All descriptions, illustrations, sizes, weights and capacities within the catalogues and website are given as a guide only and Products will not necessarily conform in absolute detail.

6.2 Goods are sold subject to title not passing until full payment has been received by us.

6.3 Under no circumstances will we be responsible for any damages or financial or direct or indirect consequential losses incurred by you in relation to any service provided by us or our nominees, howsoever caused.

6.4 In circumstances where you suffer loss or damage arising out of or in connection with the viewing, use or performance of our website or its contents, we accept no liability for this loss or damage whether due to inaccuracy, error, omission or any other cause and whether on our part or on the part of our servants, agents or any other person.

6.5 If we are liable to you for any reason, our liability will be limited to the amount paid by you for the Product concerned. This limit does not apply to any liability we may have for death or personal injury resulting from our negligence.

6.6 If you are ordering on-line, you are responsible for ensuring that your computer system meets all relevant technical specifications necessary to use our website and is compatible with our website. We do not guarantee or warrant that any material available for downloading from our website will be free from infection, viruses and or other code that has contaminating or destructive properties. You are responsible for implementing sufficient procedures and virus checks (including anti-virus and other security checks) to satisfy your particular requirements for the accuracy of data input and output.

6.7 Subject as expressly provided in these Terms and Conditions, and except where Products are sold to a person dealing as a consumer (within the meaning of the Unfair Contract Terms Act 1977), all warranties, representations, endorsements, conditions or other terms implied by statute or common law are excluded to the fullest extent permitted by law.

6.8 We shall not be liable to you or be deemed to be in breach of the Contract by reason of any delay in performing, or any failure to perform, any of our obligations in relation to the Products, if the delay or failure was due to any cause beyond our reasonable control including (but without limitation) strikes, lockouts or other industrial actions or trade disputes.

6.9 We shall not be liable for and you shall indemnify and hold us harmless against any claim by or loss or damage to any third party or third party's property directly or indirectly occasioned by or arising from the use or possession of the Products.

6.10 Your right to set off any sums due by you on whatever basis against sums due by us is specifically excluded.

6.11 The limitations and exclusions in this Clause 6 only apply to the extent permitted by applicable law.


7.1 We may assign, novate or sub-contract any or all of our rights and obligations under these Terms and Conditions at any time.

7.2 We may alter these Terms and Conditions from time to time and make the new version available on our website and or by other means.

7.3 These Terms and Conditions together with any order form and payment etc., method instructions, if any, are the whole agreement between you and us. You acknowledge that you have not entered into this Contract in reliance upon any warranty or representation made by us or any other person and you waive any rights to damages/ rescission you may have for misrepresentation (other than a fraudulent misrepresentation) that is not contained in the Terms and Conditions, order form and payment method instructions etc.

7.4 If any provision or term of these Terms and Conditions shall become or be declared illegal, invalid or unenforceable for any reason whatsoever, such term or provision shall be divisible from the other Terms and Conditions and shall be deemed to be deleted from them.

7.5 These Terms and Conditions, your use of our website and any Contract formed by us are governed by Scots law and you submit to the non-exclusive jurisdiction of the Scottish court.

7.6 Neither of us will be held liable for any failure to perform any obligation to the other due to causes beyond your or our respective reasonable control.

7.7 Failure by either party to exercise any right or remedy under this Contract does not constitute a waiver of that right or remedy.

7.8 In the event of your entering into a Contract with Scotia and Scotia in turn organising that the Contract for your line rental, call traffic or mobile phone or any other service should be contracted directly with one of Scotia’s partners then by your execution hereof you are understood to agree that in such circumstances you will be bound both by the terms and conditions of this Agreement and also the separate terms and conditions of one of Scotia’s partners.


8.1 All notices shall be given:

8.1.1 to us by e-mail at Enquiries@scotia-communications.com or by post at Scotia House, Carmyllie, Arbroath,
DD11 3SB.
8.1.2 to you at either the email or postal address you provide during any ordering process.
Notices will be deemed received when an e-mail is received in full (or else on the next business day if it is received on a weekend or a public holiday at the place of receipt) or 3 days after the date of posting.


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Scotia Communications Ltd
T: 08701 123 821 F: 08701 123 822
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Terms & Conditions