Inbound Voice & Numbering

You want your customers to call you, and you want to control how, when and where their calls are answered. There are a considerable number of options for dealing with incoming calls to your business. This can be the number you are contacted on and then the way in which your calls are handled. We can provide you with a choice of non-geographic numbers that will help demonstrate to your customers that you are a company with a significant business of national standing.

Strategic contact numbers

• Freefone (0800) – increase response rates by letting your potential customers call FREE.
• Local (0845) – provide added value customer service by ensuring your customers only pay at local rates.
• National (0870) – take your number with you as your business expands with a national rate number. The caller pays the entire cost of the call and you receive a revenue share on the call charges.
• Premium Rate (09XX) – generate an income from your technical service, help lines or special-promotion calls.

Call handling

Scotia’s services include a comprehensive range of facilities for your call handling, which are either free or negligible charges, for example:

• Free divert on busy or no answer
• Free call queuing
• Interactive voice response
• Auto attendant
• Messages (to callers)
• Voicemail
• Geographic call plans, routing callers to your nearest office (or destinations of choice)
• Time of day routing
• Call recording
• Online call statistics
• Answering service where required

These are just some of the additional services available.

Your Personal Account Manager can explain all of these and help you make the right selections for your business.

You can of course add to your services at any time and with just one call – 08701 123 821


Your complete communications service provider.
Reliable, helpful, cost effective......

Scotia Communications Ltd
T: 08701 123 821 F: 08701 123 822
Calls will cost you 2.5p per minute plus your phone company’s access charge.

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" Inbound Voice & Numbering"