Commitment to Service

Scotia Communications’ unique brand is built around a commitment to providing our customers with the best products, support and services that technology can provide, on top of easily accessible, flexible, efficient and excellent service.

We extract the best services from leading providers and carriers, including BT and provide them to you as a single, highly efficient, cost effective “Scotia Connect” solution to all your communications needs. We offer a comprehensive range of fixed line, mobile, voice and data services along with a rarely seen personal commitment to customer care and service.

Personal Account Manager

Every customer is appointed their own named, ‘office-based’ Personal Account Manager who will:

• Be available to take calls throughout the working day.
• Deal with your needs personally – calls are not passed on to any third party.
• Regularly advise on ways to improve service, reduce cost.
• Keep you up to date with new developments in services and technology.

Deputy Account Manager

Each Personal Account Manager has a Deputy working with them to ensure continuity and knowledge of your account. The Deputy will:

• Provide back up to your Personal Account Manager during holiday periods.
• Know who you are and have access to information about your account.
• Take responsibility for dealing with your requests in the absence of your Personal Account Manager.

When we say personal customer service – we mean exactly that!

Rapid Response

Communications are critical to your business so when you have questions you want them answered immediately. We have made it our mission to provide you with prompt answers and results every time and without delay.

• All telephone calls answered personally throughout the working day.
• 24hr x 7 day service provided for urgent matters.

We truly care about service and only wish to provide you with the best possible!

On-Going Support

From day one of your relationship with Scotia Communications, we are with you every step of the way. Once your “Scotia Connect” solution is up and running, we do not just walk away, we will always be on hand to ensure you continue to get the best from your solution, keeping you and your business at the forefront of market development.

As a company, are you looking for a communications partner, which can work to its own very exacting standards, providing sound advice, leaving you free to concentrate on running your business?

The support from Scotia Communications will prove to be invaluable and you will continue to receive independent and professional communications advice, from a company whose roots are in Scotland!

We provide complete Customer Relationship Management throughout the duration of your account with ourselves, utilising the skill sets and expertise within our businesses, to ensure we continually add value to yours, in addition to operating a Total Quality Management system.


Your complete communications service provider.
Reliable, helpful, cost effective......

Services provided in partnership with

Scotia Communications Ltd
T: 08701 123 821 F: 08701 123 822
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© Scotia Communications Ltd 2003

Commitment to Service