Chairman's Statement

After many years of IT and Communications experience, working for others in Senior Management & Directorship roles, the Board at Scotia Communications Ltd decided that enough was enough and formed the company at the beginning of 2003. We have rapidly established ourselves as a key player in the provision of Voice and Data Communications services with many Blue Chip, Oil Majors and Supply Companies throughout the UK and beyond.

We firmly believe that lasting success in business is achieved by providing customers with the levels of service they expect and demand. We are all truly amazed that so few organisations actually deliver on their service promises. Our “Commitment to Service” programme is very special – specifically designed to provide exemplary service levels. The programme is co-ordinated by Marianne Crichton, Business Support Manager, who is responsible for overseeing our in-house CRM and TQM programmes.

Why Scotia Communications?

  • A stable, reliable Service Provider with a reputation for quality customer service and competitive prices, we really are a one-stop provider for all your communications requirements.
  • Your Personal Account Manager will monitor and manage your service, identify opportunities or issues and recommend ways to improve service and/or reduce costs.
  • Accredited as Direct Dealer Stockists and Resellers for Orange, O2, T-Mobile, 3 and Vodafone.
  • Accredited as a major BT Partner by being awarded the accolade of becoming one of only 3 Value Added Resellers.
  • Accredited a main Thus and Demon Partner.
  • Operate a ‘Multi-Tier 1 Carrier’ LCR Billing Platform for the provision of minutes and circuits; we tailor destination rates specifically to your call profile.
  • Uniworld endorsed us as their Exclusive Scottish Dealer for Voice and Data services and entrusted us to solely set-up, develop and manage a network of sub-dealers in Scotland.
  • Through our appointed “Dealer” network we provide a variety of Telecoms Hardware, Maintenance Contracts, Structured Cabling, Video Conferencing, PA Systems, CCTV, IT Infrastructure, Web Design and many other communication services. In short, if you need it, we will do our utmost to provide it for you.
  • Selected as the preferred supplier by many Blue Chip, Oil Majors and Supply Companies, for Voice, Data and Mobile provision throughout the UK and beyond.
  • Member of Council for the Scottish Council for Development & Industry (SCDI).

Scotia Communications’ unique brand is built around a commitment to providing our customers with the best products, support and services that technology can provide, on top of easily accessible, flexible, efficient and excellent service. We have forged specialist partnerships with market leaders BT, Demon, O2, Orange, T-Mobile, Three, Thus, Uniworld and Vodafone and many others, to offer you the very best Communication Solutions available, anywhere in the world. With an unrivalled reputation for quality and reliability, we ensure the team supporting you offer unequalled product knowledge, technical support and commitment to service. We extract the best services from leading providers and carriers and provide them to you as a single, highly efficient, cost effective “Scotia Connect” solution, to meet all of your communications needs.

We offer a comprehensive range of fixed line, mobile, voice and data services, along with a rarely seen personal commitment to customer care and service. Please let us know of any other requirements you have and we will devise a total solution for you.

Key Elements of the Scotia “Commitment to Service” programme are:

  • Dedicated office-based Personal Account Manager - one point of contact for every issue and service
  • Experienced Field Account Manager
  • 24-hour service, 365 days per year
  • Pro-active Account Management
  • Express Problem Resolution
  • Tailored billing and management reporting
  • Quarterly reviews of both your landline and cellular contracts

We really care that you are happy with our services and you can be absolutely certain that I take a close personal interest in the development of your business with Scotia Communications. Our business has been built on client satisfaction and loyalty lies at the very heart of our success. We take pride in the way we have built our trusting, long term relationships. We have extensive experience of providing communications services for large companies and organisations worldwide and our clients are always pleased to provide testimonials.

We would be delighted to talk through your current or future communications requirements and are confident we can demonstrate how the Scotia Communications “Commitment to Service” will help achieve real results for your business. Please feel free to contact me whenever you wish to discuss Scotia Communications’ performance, products or services, as I will be delighted to hear from you.

Peter Crichton
Chairman & Managing Director


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Scotia Communications Ltd
T: 08701 123 821 F: 08701 123 822
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© Scotia Communications Ltd 2003

Chairman's Statement